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Comcast is losing customers – but making more money. What’s the catch?

Anderson Liam
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Comcast enters a phase where traditional engines of growth are losing power, and the company’s future depends increasingly on its ability to adapt to a market defined by internet-first behavior, intensified streaming competition, and the declining relevance of legacy cable. At NewsTrackerToday, we see this transformation not as a strategic choice but as an inevitability: competition from 5G operators, the erosion of linear TV, and shifting consumer habits are forcing the media and telecom giant to rebuild its operating model and re-anchor growth drivers.

The third quarter illustrated this shift clearly. Comcast lost another 104,000 broadband customers, bringing total residential internet subscribers to 31.4 million and marking its fourth straight quarter without broadband growth. Consumer preference continues to migrate toward mobile and alternative providers. Still, the company exceeded Wall Street expectations: adjusted EPS came in at 1.12 dollars, and revenue hit 31.2 billion dollars, beating consensus. Comcast’s diversified structure allowed it to offset broadband pressure and maintain financial stability.

As Liam Anderson, our financial markets analyst, notes, “Comcast’s earnings resilience reflects a layered revenue model, where weakness in one segment is counterbalanced by strength in another.” Indeed, while broadband softness persists, NBCUniversal revenue rose 4 percent excluding the Olympic effect, and the mobile segment added a record 414,000 subscribers, pushing its total to 8.9 million. Meanwhile, the erosion of traditional pay-TV continues: 257,000 cable customers departed in the quarter, and total TV households dropped to 11.5 million.

Peacock remains both a developing asset and an ongoing cost center. The streaming service posted a 217 million dollar loss, significantly improved versus the previous year, and a new NBA rights deal is expected to boost subscriber momentum. As Isabella Moretti, NewsTrackerToday’s corporate strategy analyst, puts it, “Peacock should not be viewed as a Netflix competitor, but as a strategic connective layer linking Comcast’s content, networks, and distribution ecosystem.” The objective is not a winner-takes-all streaming war, but vertical integration and platform control.

Entertainment divisions added tailwinds. Film revenue climbed 6 percent driven by “Jurassic World: Rebirth”, while theme park revenue surged nearly 19 percent, with Epic Universe’s opening in May reinforcing the company’s strategy to grow real-world entertainment as a resilient, cycle-independent line of business.

Yet challenges remain. Broadband attrition, pressure in legacy media, and macro uncertainty continue to weigh on long-term visibility. Comcast is banking on mobile momentum, streaming integration, asset divestitures, and experience-driven entertainment to recalibrate growth. But intensifying competition for connectivity, consumer wallet share, and distribution ecosystems means execution will determine the outcome.

Still, this is not a decline narrative. It is a transformation narrative. Comcast remains a formidable player, but success will hinge on how quickly and decisively it realigns capital, product vision, and consumer strategy. If the company converts its mobile, streaming, and theme park strength into consistent future cash flows, the transition could be smooth. But risks are real: market saturation, aggressive tech competitors, and a shifting consumer landscape demand operational discipline and strategic flexibility. At News Tracker Today, we view Comcast’s trajectory as the evolution of a mature giant adapting in real time. This moment will reward not the fastest movers, but those most capable of structural adjustment and strategic patience. The next few quarters will be the real test of Comcast’s ability to evolve and lead within the digital-first media economy.

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